CLYDE WARRANTY FAQS

CLYDE WARRANTY FAQS

WHO IS CLYDE?

Clyde is an insurance technology company that has built a marketplace of top-rated insurers and administrators. Clyde enables Pacific Coast Avionics to offer our customers great product protection coverage. Pacific Coast Avionics works closely with Clyde to manage our protection plan program.

WHAT’S INCLUDED?

Clyde Protection Plans cover accidental damage from the time you purchase the plan, as well as extends the manufacturer’s limited warranty, giving you an additional period of time of protection. See the example below.

FOR EXAMPLE, YOUR PRODUCT WILL BE COVERED IF:
  • Run over by a car
  • A hole or tear is created during normal use
  • Dropped in the toilet or swimming pool and stopped functioning as it should
YOUR CLYDE PROTECTION PLAN DOES NOT COVER:
  • Products that are delivered damaged
  • Cosmetic damage, like scratches, that doesn’t impact the product’s functionality
  • A third party improperly installs a product causing damage to it
  • Loss or theft

HOW DO I VIEW THE TERMS AND CONDITIONS OF THE CLYDE PROTECTION PLAN?

Before purchasing a protection plan, click the "Learn More" link found under the protection plan options when viewing a product. After purchasing a protection plan, you can find your protection plan terms and conditions at https://www.hiclyde.com/

WHEN DOES THE CLYDE PROTECTION PLAN BEGIN AND END?

Clyde accident coverage is active starting on the day your product is delivered through the end of your contract. The extended warranty begins on the day the manufacturer's limited warranty expires.

Below is an example of a product purchased with a 1 year manufacturer warranty and a 3 year protection plan, which includes accident coverage and an extended warranty.

Year 1 2 3
Limited Warranty
(Manufacturer’s Warranty)
Accident Coverage
Extended Warranty

Purchase A Protection Plan

The Clyde Protection Plan is available to you if all of the following are true:

  • You are a customer in the United States of America (excluding territories)
  • You purchased directly from Retailer on Retailer’s Website URL
  • Your order was placed on or after March 24th, 2020.
  • You purchased an eligible product

There are three ways to add a Clyde Protection Plan to your product:

  • Pacific Coast Avionics’s website: Customers can choose the Clyde protection plan option at checkout when purchasing their product.
  • Through the link in the post-purchase email within 30 days of purchasing the product: After purchase, customers will receive an email from Clyde offering the option to add protection. Customers can click the link in the email which will direct them to the Clyde website. When using the email to purchase a Clyde protection plan, there is no need to create a Clyde account prior to the purchase of the plan.
  • Directly from Clyde’s customer portal, HiClyde.com: Customers have 30 days from the date of purchase or the delivery date (if provided to Clyde) to purchase a protection plan. It will be necessary to create a Clyde account prior to completing the plan purchase through this method. Customers must use the same email address that was used when purchasing a product when creating an account to link to their sales order.
  • Customers cannot purchase a protection plan after an accident occurs
  • Customers cannot purchase a protection plan after 30 days from the product’s purchase date or delivery date if provided to Clyde.

Claims

To file a claim on HiClyde.com, customers have two options. They can log into their account, select the appropriate product, and click “File a Claim,” or they can file a claim as a guest by entering the Contract ID found in their confirmation email into the homepage on HiClyde.com. Customers typically receive an update on their claim within 48-72 hours and can check in on the status of their claim in their Clyde account at any time.

Yes, you can file multiple claims using your Clyde Protection Plan during the course of the contract’s term. You are covered for multiple repairs up to the value of the original product purchase price.

If your claim is approved for a replacement product, then your contract is void. You will have the option to purchase a new protection plan for your replacement on HiClyde.com.

There are no deductibles.

Frequently Asked Questions

Yes, this plan may be transferred to any person in the United States. To initiate the transfer of a plan, contact Clyde at protection@hiclyde.com.

No, this Plan does not cover for loss or theft.

Yes, plans may be canceled. Reimbursement will be prorated based on time remaining on the contract and reduced by value of any claims previously covered. A full refund is available if the cancellation is made within 30 days of purchase.

Please contact support@gca.areo to cancel your Clyde contract.

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