Returns & Refunds
We stand behind every product we sell. If we have made an error, we will correct it immediately. If you need to return a product, for any reason, please contact our returns
department by e-mailing us at firstname.lastname@example.org.
New equipment, products or goods delivered to Customer shall be covered by the manufacturer’s factory warranty against defects in workmanship and materials and Seller shall not
provide any warranty on new equipment, products or goods. Seller hereby provides a three (3) month warranty for parts and labor on reconditioned equipment only and said Warranty shall only
extend to the original Customer that purchased the goods or products from the Seller. The 3 Month Warranty Period begins on the date that the goods are shipped to the Customer. Customer hereby
agrees and acknowledges that Seller has no liability or warranty responsibility whatsoever in connection with new goods, products or equipment.
You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number.
Merchandise not available for returns are:
- Any PMA’d, TSO’d, or STC’d part that has been used, tested or installed.
- Parts that have a shelf life – batteries, life vest/rafts, etc.
- Special Order Items.
Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.
- Parts must still be in new, resalable and uninstalled condition.
- Packed in original manufacturer packaging with no labels or markings on box.
- All instruction manuals, unfilled warranty cards and any 8130 or C of C documentation shipped with part MUST be returned.
Return item should be packaged in a separate shipping package (no shipping label should be placed on original carton). Customer is responsible for return freight charges.
Seller will not pay air freight return charges on replacement units. COD returns will not be accepted.
Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer-you
only need to contact us.
Obtaining an RMA
You must obtain shipping instructions and a Return Merchandise Authorization number (RMA) prior sending your return. You can contact us by phone, 8:30am and 5:30pm EST, M-F, fax or email. If you contact us by
email or fax, you will receive shipping instructions and an RMA number within 24 hours. To obtain an RMA number, we will need the following information:
- Your name, email address, and daytime telephone number
- Your invoice number
- The date you received your order
- The product you are returning
- The reason for your return
After 30 days we cannot accept returns. If a product is defective you will need to send it directly to the manufacturer.
Any claims under the warranty on reconditioned equipment are subject to examination by Seller prior to any repairs being made. Repairs, if required, shall be made by Seller only. Claims
will not be honored without a return authorization number and a copy of the invoice. Any claims for damage, errors, or shortages in the merchandise delivered shall be made to Seller in
writing within 48 hours from delivery of the merchandise. Failure to send such claim within said period shall constitute an acceptance of the goods as complying with any and all terms and
conditions of sale of same.
Product Application: IT IS THE CUSTOMER’S RESPONSIBILITY TO VERIFY PROPER APPLICATION OF ANY ITEM PURCHASED FROM SELLER FOR INSTALLATION ON THE AIRCRAFT. Gulf Coast Avionics is
not liable for damage or loss by any Customer due to manufacturer’s failures, defects or misapplications. All new items carry manufacturer’s warranty. Defective items are repaired / replaced
at manufacturer’s discretion. Shipping is not refundable. DAMAGED SHIPMENTS MUST BE REPORTED TO DELIVERY CARRIER IMMEDIATELY!