Customer Service

How do I place an order?

Purchasing on-line has never been easier. Our Web site offers a full range of aviation products from the top manufacturers. Simply browse our easy-to-navigate site and view information and pricing from our extensive inventory. Once you have decided on the product that you want to purchase, click the "add to cart" button. You can view your shopping cart at any time!

How will I know that my order has been processed?

Once your order has been placed, we will process it quickly and a confirmation will be sent to the email address that you provide. In the unlikely event that the item you order is out of stock, we will let you know when you should expect to receive your order.

How do I check the status of my order?

To check the status of an order, you can contact us by calling503-678-6242 between the hours of 7:30am and 5:30pm PST , M-F. Or you can contact us via fax or email and we will respond to your request quickly -- usually within 24 hours. Please be sure to include your name and the date you placed your order.

What if I need to return an item?

We stand behind every product we sell. If we have made an error, we will correct it immediately. If you need to return a product, for any reason, please contact our returns department by calling 503-678-6242.

You must obtain shipping instructions and a Return Merchandise Authorization number (RMA) prior sending your return. You can contact us by phone, 7:30am and 5:30pm PST, M-F, fax or email. If you contact us by email or fax, you will receive shipping instructions and an RMA number within 24 hours. To obtain an RMA number, we will need the following information:

• Your name, email address, and daytime telephone number
• Your invoice number
• The date you received your order
• The product you are returning
• The reason for your return

You may return any item for a full refund, provided that you return the product within 30 days and obtain an RMA number. Please note that a 20% restocking fee may apply if the item is not returned in its original saleable condition.

Any defective product will be exchanged for the same product at no charge as long as it is returned within 30 days and an RMA number has been obtained. We will take care of contacting the manufacturer-you only need to contact us.

After 30 days we cannot accept returns. If a product is defective you will need to send it directly to the manufacturer.

What if the item I order is not available?

If the product that you order is not in stock, we will notify you by email within 24 hours of placing the order. We'll let you know when you should expect to receive your order.

What are your shipping policies?

In order to provide fast and reliable delivery, all US domestic on-line orders will be shipped FedEx or UPS. All international packages are shipped FedEx. Rates depend on weight and country. International customers will be responsible for all customs, duties and taxes including VAT charges, where applicable. All shipments will be insured for your protection. All packages shipped Signature Required.

What if I need to cancel my order?

To cancel an existing order, simply contact us by phone, fax, or email and request that your order be cancelled. So that we can update our records, please state the reason for the cancellation, and provide us with all of your order information (including name, address, day-time phone number, email address, and date of order). This will allow us to easily track your order. Your order will be cancelled if it has not yet shipped. If the order has been shipped and you need to return the product, do not open the box. You may return your order for a full refund, less shipping, by obtaining a Return Merchandise Authorization number or refusing the package when they attempt delivery.

Is my on-line transaction safe?

We guarantee that all your transactions will be 100% safe and secure. This means you pay nothing if unauthorized charges are made to your card as a result of shopping with us. Please note that you must notify your credit card provider in accordance with its reporting rules and procedures if you notice unauthorized use of your credit card.

Our online order system uses encryption technology via a Secure Socket Layer. The SSL server encrypts all information processed through the secure order page, including your name, address, email address and credit card information. As a result, this information cannot be read by spying eyes over the Internet.

We are committed to protecting the privacy of our customers. Any information that we gather from you will remain secure and confidential. Furthermore we will not release your personal information to third parties. The information you provide is used solely for the purpose of serving you, our customer.